Patient Call

The PatientCall system has been specifically designed to provide a bedside telephone service for inpatients in hospitals. The service, provided, enhances the facilities provided to patients and also assists in the efficiency of nursing staff by reducing the volume of patient enquiries received on ward nurse stations. The provision of telephone services for patients in NHS Hospitals is very limited and is usually restricted to trolley-mounted Payphones leaving patients with no other facility to communicate with friends and relatives. Research undertaken by a leading UK payphone supplier indicated that trolley-mounted Payphones are, on average, out of order 47% of the time. Being in hospital can often be an extremely stressful period for the patient and their relatives, therefore, having access to the PatientCall service, which provides a personal bedside telephone for each inpatient to make and receive telephone calls, is seen as a major therapeutic benefit to a hospital admission.

Service Package

- Totally managed service from installation through to operation
- All patient beds provided with service
- Separate switch installed to operate service
- Adequate card dispensers located throughout the site
- PatientCall switch can be linked to local switch to provide access to
- HTS telecommunications network for reduced rate business calls
- Back-up telephone lines provided as part of disaster recovery planning


✔ Enables hospital nursing staff to spend much more of their time on direct patient care as it is no longer necessary for them to deal with the abundance of telephone inquiries from friends and relatives or having to pass messages

✔ It is a common complaint that when telephoning a hospital to enquire after a friend's health you are simply told the patient is comfortable. This is due to the fact that most hospitals restrict detailed information to the next of kin only and obviously being able to communicate directly with the patient bypasses all these problems.

Outbound Calls

- Purchase of pre-paid calling cards
- Denominations £3, £5 and £10 cards
 -All patient beds equipped with telephone handset
- Every bed dedicated (DED) to switch
- Patient enters PIN number on reverse of card to   access system
- Calls controlled by HTS hub
- Next time patient uses system advised how much   credit left on card
- Calls charged at less than BT payphone rate

Inbound Calls

- All patient beds have unique DDI telephone number
- Calls delivered via HTS network on Personal Communications Numbers (PCN)
- Time of day access restricts I/coming calls to between 0700 - 2200 hrs daily
- No handset rings more than 5 times then forwards to a voicemail facility
- All telephone handsets have volume control and can be switched off
- Incoming calls charged at between 20p and 35p dependant on site size and locatio

Services Available

Telecommunications Support
Installation and Setup
Hardware Support & Replacement